FAQs

General Shopping Questions

  • 1-2 business days.

  • 2-7 business days.

  • You will receive an email with a packing list once your order has shipped. The tracking number can be found on the packing list in the email.

  • If you didn’t find your tracking number via email, you can email, contact@arcadebelts.com with your name and order number and we can help you with a tracking number.

  • All US orders will ship via USPS Priority or if chosen during checkout, FedEx 2 day.

  • US orders less than $50 and shipping via USPS Priority: $6.00

    US orders more than $50 and shipping via USPS Priority: $0.00

    US orders shipping via FedEx 2 day: $20

  • We currently only ship to the US. If you are located in Canada please use our Find a Store tool to find a dealer near you or online. If you are located in Europe you can shop online at Arcade Belts EU.

  • We accept all major credit cards.

Returns and Warranty

  • Returns must be assigned an RA (return authorization) number. Please email contact@arcadebelts.com with your return request, please be sure to include your order number as well as your first and last name. Once you receive your RA number via email you may ship your return back to us. You may use the shipping carrier of your choice, we recommend shipping your return with a trackable service. At this time you are responsible for return shipping.

  • To ensure that you receive the item you want we recommend placing a new order and initiating a return for the item you’d like to exchange. Your new order will ship and once we receive your return we will refund your card for the return.

  • Yes, if the belt was originally purchased from ArcadeBelts.com you will be issued store credit for the product amount. Shipping will not be included in your store credit amount.

  • 2-5 business days depending on when we receive your return. As a reminder, return shipping is your responsibility.

  • If you purchased the belt from Arcadebelts.com, no. Please follow the steps above for the return process.

  • We generally assess this case by case and rarely will ask you to send it in. Head over to our warranty page, https://arcadebelts.wishpond.com/warranty/ with some information about the issue and a picture of the defect. Once we have determined that a warranty is needed, we will send out a replacement belt. If we no longer have the style available, you can choose from the line for a belt of equivalent value.

     

Belt FAQs

  • If your adventure belt is dirty you can just leave it in your pants through the wash and dry cycles, we just recommend that you clip the buckle closed to prevent the belt from coming out of your pants. We do not recommend machine washing the Utility belts, Smartweave belts, Crossover belts,  and suspenders. If these need a cleaning a damp cloth will work.

  • Cutting the excess belt material to shorten the belt is technically against our policy and not covered through our warranty. If you feel that you are unsure of sizing please see our belt sizing charts below.

  • Arcade Adventure Belt Size ChartArcade Belts Smartweave Belts Size Chart

    Arcade Belts Utility Belt Size Chart Arcade Belts Crossover Belts Size Chart

Customer Accounts

  • We are unable to reset passwords. Please proceed to the account login page where you will find a “forgot password” prompt, follow the steps to reset your password.

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